Consumer Wait Management Strategies for Negative Service Events: A Coping Approach

Journal Article Consumer Wait Management Strategies for Negative Service Events: A Coping Approach Get access Elizabeth Gelfand Miller, Elizabeth Gelfand Miller Search for other works by this author on: Oxford Academic PubMed Google Scholar Barbara E. Kahn, Barbara E. Kahn Search for other works by this author on: Oxford Academic PubMed Google Scholar Mary Frances Luce Mary Frances Luce Search for other works by this author on: Oxford Academic...