Original paper
Employee Behavior in a Service Environment: A Model and Test of Potential Differences between Men and Women
Abstract
The authors examine the attitudes and behaviors of employees who provide frontline service and address the extent to which relationships vary among male and female employees. The overall model predicts effects of role stress and work/nonwork conflict on customer-contact employees’ job performance, job and life satisfaction, and quitting intent. Results of structural equations modeling suggest an important role for work/nonwork conflict overall...
Paper Details
Title
Employee Behavior in a Service Environment: A Model and Test of Potential Differences between Men and Women
Published Date
Apr 1, 1998
Journal
Volume
62
Issue
2
Pages
77 - 77
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Notes
History