Behavioral and Psychological Consequences of Boundary Spanning Burnout for Customer Service Representatives
Abstract
Marketing boundary spanners—especially customer service representatives—are notably susceptible to burnout. The authors define the burnout construct and develop hypotheses to examine if burnout...
Paper Details
Title
Behavioral and Psychological Consequences of Boundary Spanning Burnout for Customer Service Representatives
Published Date
Nov 1, 1994
Volume
31
Issue
4
Pages
558 - 558
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