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Original paper

ASP system utilization: customer satisfaction and user performance

Volume: 107, Issue: 2, Pages: 145 - 165
Published: Mar 15, 2007
Abstract
Purpose This paper seeks to understand effects of ASP utilization on organization performance measured in terms of satisfaction and educational effectiveness on the part of the customer firm. Design/methodology/approach This study follows the positivist approach. After a research framework was developed and hypotheses defined, based on a thorough ASP literature review, data were collected from small firms which use ASP services. Results were...
Paper Details
Title
ASP system utilization: customer satisfaction and user performance
Published Date
Mar 15, 2007
Volume
107
Issue
2
Pages
145 - 165
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