Convergent Products: What Functionalities Add More Value to the Base?

Convergence in the electronics sector has enabled the addition of disparate new functionalities to existing base products (e.g., adding mobile television to a cell phone or Internet access to a personal digital assistant). This research investigates the role of two factors—(1) the goal congruence between the added functionality and the base and (2) the nature of the base product (utilitarian versus hedonic)—on the evaluation of such convergent...