Enterprise resource planning systems induced stress: a comparative empirical analysis with young and elderly SAP users

In this research study we investigate whether and how ERP system characteristics cause its users to experience stress. In order to do so, we analyze a research model explaining enterprise resource planning systems induced stress with an empirical study in two organizations (N=227). The results reveal that usefulness, complexity, reliability, and pace of change are important ERP sys- tem characteristics leading to the perception of stressors and...