doi.org/10.1016/j.techsoc.2022.102049

Effects of different service failure types and recovery strategies on the consumer response mechanism of chatbots

..., Jian Mou
31
Technology in Society12.50
Volume: 70, Pages: 102049 - 102049
Published: Jun 23, 2022
Paper Fields
Paper Details
Title
Effects of different service failure types and recovery strategies on the consumer response mechanism of chatbots
DOI
doi.org/10.1016/j.techsoc.2022.102049
Published Date
Jun 23, 2022
Journal
Technology in Society
Volume
70
Pages
102049 - 102049
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