Marketing

Grocery store

Microeconomics

Chromatography

Social psychology

Economics

Anthropology

Computer-assisted web interviewing

Business

Qualitative research

Situational ethics

Advertising

Psychology

Preference

Conjoint analysis

Applied psychology

Exploratory research

Sociology

Grocery shopping

Chemistry

Sample (material)

Social science

Journal of Retailing and Consumer Services

This paper seeks to identify the situational factors that drive the adoption of online grocery shopping among older adults. A two-step research process is employed. First, exploratory qualitative research is carried out to identify situational factors that older adults take into account when deciding whether to buy groceries online. This is followed by a conjoint experiment to determine which situational factors are considered most important when making such a decision. The sample consisted of 9 participants in the in-depth individual interviews and 206 respondents in the conjoint experiment. The findings indicate that health, mobility issues, and distance to a store are the most important situational factors driving older adults to buy groceries online. Moreover, the findings confirm that the adoption of online grocery shopping among older adults is a result of a complex trade-off of situational variables. The findings contribute to managerial practice by providing online grocery retailers with insight that can be applied when designing promotional programs targeted at older adults.

Understanding the role of situational factors on online grocery shopping among older adults