Antecedents of frustration in crowd work and the moderating role of autonomy

This paper identifies antecedents to frustration arising in micro-task crowd work (MTCW) and measures their impact on a frustrating work experience. Surprisingly, research to date has said little on frustration in MTCW, despite it being a central challenge to working persistently in these increasingly important socio-technical work environments. Guided by an experiential computing perspective, we applied a mixed-method approach to reveal how the...