Original paper
Mapping Tourists’ Destination (Dis)Satisfaction Attributes with User-Generated Content
Abstract
Although the tourism industry has increasingly used social media, there has been little empirical research in terms of the attributes of tourist satisfaction and dissatisfaction with user-generated contents. The purpose of this study is to explore the attributes of tourist satisfaction and dissatisfaction through user-generated contents. We collected data from online review platforms. Our data include historical online reviews, names of...
Paper Details
Title
Mapping Tourists’ Destination (Dis)Satisfaction Attributes with User-Generated Content
Published Date
Nov 16, 2021
Journal
Volume
13
Issue
22
Pages
12650 - 12650
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Notes
History