Segmentation, environmental identity and stages of change: An application to a wildlife trust

Using a quantitative survey approach, cluster analysis is used to assess the relevant target segments of a wildlife trust to develop a consumer‐focused marketing strategy. Using environmental identity and stages of change, the paper identifies and examines a number of clusters for both members and non‐members and segments the trust's target audience, providing valuable insights into the character and behaviour of each segment and their openness...