doi.org/10.1016/j.emj.2021.10.010

Customer integration, fairness perceptions, and silent endurance in digital versus human service interactions

Mario Schaarschmidt

,

Gianfranco Walsh

,

..., Sonja Christ‐Brendemühl

European Management Journal7.30

Volume: 41, Issue: 1, Pages: 34 - 46

Published: Oct 31, 2021

Paper Fields

Paper Details

Title

Customer integration, fairness perceptions, and silent endurance in digital versus human service interactions

DOI

doi.org/10.1016/j.emj.2021.10.010

Published Date

Oct 31, 2021

Journal

European Management Journal

Volume

41

Issue

1

Pages

34 - 46

Notes

History