Business

Work (physics)

Customer engagement

Service (business)

Dual (grammatical number)

Work engagement

Knowledge management

Literature

World Wide Web

Engineering

Marketing

Political science

Economics

Microeconomics

Public relations

Computer science

Social media

Spillover effect

Employee engagement

Mechanical engineering

Journal of Retailing and Consumer Services

Researchers have acknowledged that focusing only on single-actor engagement is insufficient to address the nature of multi-actor, value co-creation wi…

From employee engagement to customer engagement: A multilevel dual-path model of engagement spillover effects in service ecosystems