Review paper
Identifying value-creating aspects in luxury hotel services via third-party online reviews: a cross-cultural study
Volume: 50, Issue: 2, Pages: 183 - 205
Published: Oct 28, 2021
Abstract
Purpose The purpose of the study is to identify critical value-creating elements of luxury services expressed in ratings and reviews posted on third-party sites and examine cross-cultural differences. To this end, the research analyzed online ratings and reviews of luxury hotels posted on TripAdvisor from customers of four European regions (East, North, South and West). Design/methodology/approach Eight hundred thirty-eight online user-generated...
Paper Details
Title
Identifying value-creating aspects in luxury hotel services via third-party online reviews: a cross-cultural study
Published Date
Oct 28, 2021
Volume
50
Issue
2
Pages
183 - 205
Citation AnalysisPro
You’ll need to upgrade your plan to Pro
Looking to understand the true influence of a researcher’s work across journals & affiliations?
- Scinapse’s Top 10 Citation Journals & Affiliations graph reveals the quality and authenticity of citations received by a paper.
- Discover whether citations have been inflated due to self-citations, or if citations include institutional bias.
Notes
History