Supply chain

Heuristics

Sociology

Business

Qualitative research

Pure mathematics

Mathematics

Social science

Knowledge management

Operating system

Engineering

Marketing

Conceptual framework

Political science

Systematic review

Process management

Originality

MEDLINE

Computer science

Management science

Thematic analysis

Field (mathematics)

Supply chain management

Supply Chain Management An International Journal

Purpose The recent surge in behavioral studies on the coordination mechanisms in supply chains (SCs) and advanced methods highlights the role of SC coordination (SCC) and behavioral issues associated with improving the performance of the operations. This study aims to critically review the behavioral aspect of channel coordination mechanisms. Design/methodology/approach Following a systematic literature review methodology, the authors adopt a combination of bibliometric (to reflect the current state of the field), content (using Leximancer data mining software to develop thematic maps) and theory-oriented qualitative analyzes that provide a holistic conceptual framework to unify the literature’s critical concepts. Findings The analysis confirms the plethora of risk-oriented publications, demonstrating that the second largest category of studies is concerned with social preferences theory. Most studies were based on experiments, followed by analytical modeling, revealing the impact of heuristics and individual preferences in SC decisions and suggesting promising managerial and theoretical avenues for future research. Originality/value The study sheds light on behavioral decision theories applied to SC coordination by categorizing the literature based on the adopted theories. The methodological contributions include using automated content analysis and validating the outcome by interviewing leading scholars conducting active research on “behavioral operations management and SC contracts.” The authors also propose several directions for future research based on the research gaps.

Behavioral operations management and supply chain coordination mechanisms: a systematic review and classification of the literature