Consumer Artificial Intelligence Mishaps and Mitigation Strategies

Although artificial intelligence (AI) promises to deliver ever more user-friendly consumer applications, recent mishaps involving fake information and biased treatment serve as vivid reminders of the pitfalls of AI. AI can harbor latent biases and flaws that can cause harm in diverse and unexpected ways. Before AI becomes interwoven into human society, it is important to understand how and when AI can fail. This article presents a timely survey...