Business Cards as a Mechanism to Encourage Patient Feedback About Trainees.

Published on Jul 19, 2021in Journal of Patient-Centered Research and Reviews
路 DOI :10.17294/2330-0698.1802
Marc Atzenhoefer1
Estimated H-index: 1
,
Jodie Ruffin1
Estimated H-index: 1
+ 4 AuthorsSuhail Allaqaband15
Estimated H-index: 15
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Abstract
This project sought to evaluate if business card distribution improved the utility of Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) surveys by serving as a feedback mechanism for trainees. Between fall 2018 and spring 2019, patient encounters for 6 cardiovascular disease fellows were tracked over two 60-day periods. Six weeks were allowed for HCAHPS surveys to be returned. Business cards were subsequently deployed and encounters similarly tracked. During the control-group monitoring period, 721 patient encounters were logged and 80 (11.1%) surveys were returned. Qualitative feedback, in the form of free-response comments, was provided in 41 (51.3%) surveys. Business cards were then deployed and encounters similarly tracked. During the business card period, 508 patient encounters occurred and 97 (19.1%) surveys were returned. Qualitative feedback was provided in 52 (53.6%) surveys. No fellow-specific feedback was returned in either group. Business card use by trainees was associated with an improved rate of survey return, from 11.1% to 19.1%, but no effect on feedback to fellows or patient satisfaction scores was found. HCAHPS surveys were not useful in providing trainees with feedback. Immediate verbal feedback from patients via ancillary staff was observed. A method of relaying communication from patients to ancillary staff and medical education programs is needed.
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ABSTRACT Background Residents may view feedback from patients and their families with greater skepticism than feedback from supervisors and peers. While discussing patient and family feedback with...
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#1Steffanie Campbell (BCM: Baylor College of Medicine)H-Index: 2
Last. Bich N. Dang (Michael E. DeBakey Veterans Affairs Medical Center in Houston)H-Index: 4
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INTRODUCTION:Little is known about the attitudes of faculty and residents toward the use of patient experience data as a tool for providing resident feedback. The purpose of this study was to explore the attitudes of teaching faculty surrounding patient experience data and how those attitudes may influence the feedback given to trainees. METHODS:From July 2013 to August 2013, we conducted in-depth, face-to-face, semistructured interviews with 9 attending physicians who precept residents in inter...
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ABSTRACT Background鈥侾atient-physician communication is an integral part of high-quality patient care and an expectation of the Clinical Learning Environment Review program. Objective鈥俆his quality improvement initiative evaluated the impact of an educational audit and feedback intervention on the frequency of use of 2 tools鈥攂usiness cards and white boards鈥攖o improve provider identification. Methods鈥俆his before-after study utilized patient surveys to determine the ability of those patients to name...
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#1Lora Appel (RU: Rutgers University)H-Index: 6
#2Howard Abrams (UHN: University Health Network)H-Index: 23
Last. Robert C. Wu (UHN: University Health Network)H-Index: 23
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Abstract Background Inpatients are visited by many health care providers daily; many cannot remember the name of even one member of their clinical care team. We provided inpatients with photographs of their clinicians and evaluated the impact on patient recall and communication with their health care providers. Methods A concealed allocation, randomized controlled trial (ClinicalTrials.gov NCT01658644) was conducted between September 2012 and April 2013 in the general internal medicine wards of ...
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#1Thomas J. Nasca (Accreditation Council for Graduate Medical Education)H-Index: 9
#2Ingrid PhilibertH-Index: 19
Last. Timothy C. FlynnH-Index: 57
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The American Council of Graduate Medical Education is moving from accrediting residency programs every 5 years to a new system for the annual evaluation of trends in measures of performance.
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#1Vineet M. Arora (U of C: University of Chicago)H-Index: 57
#2Caitlin Schaninger (U of C: University of Chicago)H-Index: 1
Last. David O. Meltzer (SHM: Society of Hospital Medicine)H-Index: 74
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Article-at-a-Glance Background Improving patients' ability to identify their inpatient physicians and understand their roles is vital to safe patient care. Picture cards were designed to facilitate physician introductions. The effect of Feedback Care and Evaluation (FACE鈩) cards on patients' ability to correctly identify their inpatient physicians and on patients understanding of physicians roles was assessed. Methods In October 2006, team members introduced themselves with FACE cards, which inc...
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