Smart city as a smart service system: Human-computer interaction and smart city surveillance systems

Smart city services, smart applications and smart devices form an ecosystem of tools and artifacts that challenge, and times even disrupt, conventions, norms, and rites of behavior, thus prompting diverse behavioral changes at the level of the individual, the group, and the society at large. In this view, smart city may be viewed as a – one of its kind – laboratory to query the complex human-computer relationship from a multi-dimensional...