Mitigating the tension in pursuit of operational ambidexterity: The roles of knowledge development and bricolage

Managers across the supply chain are expected to meet customers’ ever-changing needs (exploration of new opportunities) by employing innovative approaches, while operations people are inclined towards enhancing efficiency and productivity (exploitation of current practices). However, little is known about how firms manage this paradoxical tension in meeting the conflicting objectives of operations (in meeting existing demand) and supply chain...