behavioral intentions

online food

food delivery

International Journal of Hospitality Management

Online meal delivery platforms (OMDPs), like UberEats, have received more attention since quarantine was established to prevent the spread of COVID-19. The research into antecedents of satisfaction and continuous usage intention for OMDPs, in general, is under researched. The current study compared the antecedents of satisfaction before quarantine to the antecedents during quarantine through the lens of Expectation-Confirmation Theory. Through multiple regression analyses, the researchers found that before quarantine, sharing economy ethos, price-value, food quality, ease of use and confirmation of beliefs had a significant impact on satisfaction while during quarantine, food quality, service speed, ease of use, and confirmation of beliefs were significant. Practical and theoretical implications are discussed. • Online meal delivery platforms usage is examined. • Antecedents of satisfaction differed before and during quarantine. • Antecedents of continuous usage differed before and during quarantine. • Expectancy confirmation theory influenced both groups. • Food quality was a consistent antecedent.

Exploring the motivations to use online meal delivery platforms: Before and during quarantine