Being First, Being Right, and Being Credible Since 2002: A Systematic Review of Crisis and Emergency Risk Communication (CERC) Research
Published on Mar 1, 2021
· DOI :10.30658/JICRCR.4.1.1
Abstract
References34
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Coverage of Epidemics in American Newspapers Through the Lens of the Crisis and Emergency Risk Communication Framework
The Centers for Disease Control and Prevention (CDC) Crisis and Emergency Risk Communication (CERC) framework has been used by the organization during recent outbreaks of infectious diseases. However, the dissemination of the organization's crisis messages depends largely on mass media coverage. This study analyzed 5,006 articles from leading American newspapers covering 3 epidemics: H1N1, Ebola, and Zika. Using a mixed method of automated and manual content analysis, it identified 3 distinct th...
How Do the First Days Count? A Case Study of Qatar Experience in Emergency Risk Communication during the MERS-CoV Outbreak
This case study is the first to be developed in the Middle East region to document what happened during the response to the 2013 MERS outbreak in Qatar. It provides a description of key epidemiologic events and news released from a prime daily newspaper and main Emergency Risk Communication (ERC) actions that were undertaken by public health authorities. Using the Crisis and Emergency Risk Communication (CERC) theoretical framework, the study analyzes how the performed ERC strategies during the ...
Although disaster preparedness training is regularly conducted for a range of health-related professions, little evidence-based guidance is available about how best to actually develop capacity in staff for conducting emergency risk communication. This article presents results of a systematic review undertaken to inform the development of World Health Organization guidelines for risk communication during public health and humanitarian emergencies. A total of 6,720 articles were screened, with 24...
: Under a traditional paradigm, only those with the expected background knowledge consume academic literature. The lay press, as well as government and non-government agencies, play a complementary role of extracting findings of high interest or importance and translating them for general viewing. The need for accurate reporting and public advising is paramount when attempting to tackle epidemic outbreaks through behavior change. Yet, public trust in media outlets is at a historic low. The Crisi...
During crises and other extreme weather events citizens need instructional information in order to learn about risks and take protective action. Social media are being increasingly utilized in crisis situations for information seeking and acquisition. The current study explores the difference between the amount of instructional information that is catalogued on public safety websites and the amount of instructional information that is shared through the Twitter accounts of the representative saf...
The evaluation of emergency, disaster and crisis management exercises supports both individual and organisational learning, facilitates the development of response capabilities, and helps to determine whether the current level of preparedness is good enough. Nevertheless, despite its importance in the field of disaster risk management, there is a lack of a comprehensive overview of research in the area. The aim of the paper is to provide such an overview. A scoping study identified the key contr...
One of the main challenges of emergency management lies in communicating risks to the public. On some occasions, risk communicators might seek to increase awareness over emerging risks, while on others the aim might be to avoid escalation of public reactions. Social media accounts offer an opportunity to rapidly distribute critical information and in doing so to mitigate the impact of emergencies by influencing public reactions. This article draws on theories of risk and emergency communication ...
Media Coverage of the 2014 West Virginia Elk River Chemical Spill A Mixed-Methods Study Examining News Coverage of a Public Health Disaster
This study examined how news media framed West Virginia’s 2014 Elk River Chemical Spill, an industrial disaster that began a national discussion about chemical safety. A content analysis of media was conducted to explore disaster coverage. Additionally, in-depth stakeholder interviews were conducted to examine how audiences interpreted and evaluated media coverage. Both content analysis and interview findings highlighted the media’s reliance on the attribution of responsibility news frame, which...
Disclosing large scale adverse events in the US Veterans Health Administration: lessons from media responses.
Abstract Objectives We examined print, broadcast and social media reports about health care systems' disclosures of large scale adverse events to develop future effective messaging. Study design Directed content analysis. Methods We systematically searched four communication databases, YouTube and Really Simple Syndication (RSS) feeds relating to six disclosures of lapses in infection control practices in the Department of Veterans Affairs occurring between 2009 and 2012. We assessed these with ...
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Abstract null null Applying content and semantic network analysis research methodologies, this study examined FEMA’s national and regional Twitter account posts during the historic 2017 hurricane season and argues for the expanded use of the Crisis and Emergency Risk Communication (CERC) model in researching risk and crisis communication during natural disasters. Messaging content was compared across time between FEMA and its regional counterparts during Harvey, Maria, Irma, and Nate. Results sh...