Systematic literature review on emotional intelligence and conflict management

Published on Feb 1, 2021in Journal of Global Scholars of Marketing Science
· DOI :10.1080/21639159.2020.1808847
Michael Aswin Winardi (Griffith University), Catherine Prentice23
Estimated H-index: 23
(Griffith University),
Scott Keith W Weaven25
Estimated H-index: 25
(Griffith University)
A systematic literature review of 29 emotional intelligence (EI) studies was performed, to examine where the studies were undertaken and what were the outcomes. The study further provides insights ...
#1Ilios Kotsou (Grenoble School of Management)H-Index: 11
#2Moïra Mikolajczak (UCL: Université catholique de Louvain)H-Index: 51
Last. Christophe Leys (ULB: Université libre de Bruxelles)H-Index: 54
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Emotional intelligence (EI) can be defined as the ability to identify, express, understand, manage, and use emotions. EI has been shown to have an important impact on health, relationships, and wor...
25 CitationsSource
Abstract Drawing upon the conceptualisation of emotional intelligence and the theory of emotional contagion, this research examines the influence of employee emotional intelligence on job satisfaction, turnover intention, and customer response with a focus on the service encounter between casino dealers and gaming customers. The study was undertaken in 22 Macao casinos. Data were collected from both casino dealers and table games supervisors. The results show that emotional intelligence has a si...
5 CitationsSource
#1Changyu Lee (Sookmyung Women's University)H-Index: 1
#2Chi-Sum Wong (CUHK: The Chinese University of Hong Kong)H-Index: 31
Team emotional intelligence is expected to have a significant impact on intrateam conflict and team effectiveness. However, to date, there has been a dearth of empirical evidence of this link. Taking a comprehensive approach, our study contributes to the literature on intrateam conflict and team emotional intelligence. Data collected from 79 teams in South Korean companies reveal that team emotional intelligence is negatively related to team process (i.e., task conflict and relationship conflict...
16 CitationsSource
#1Hyung-Min Choi (FSU: Florida State University)H-Index: 9
#2Abuelkassem A. A. Mohammad (Minia University)H-Index: 3
Last. Woo Gon Kim (FSU: Florida State University)H-Index: 54
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Abstract This study aims to examine (1) the singular mediation effects of surface acting (SA), deep acting (DA), and job stress (JST) between EI and burnout, (2) the sequential mediation effects of SA–JST and DA–JST between emotional labor and burnout, and (3) the moderation effects of coping strategies in mitigating the effect of JST on burnout. The authors employed a mail survey and collected valid data from 344 hotel frontline employees to examine the theoretical model. One of the significant...
24 CitationsSource
#1Ji Wen (JNU: Jinan University)H-Index: 1
#2Songshan (Sam) Huang (ECU: Edith Cowan University)H-Index: 27
Last. Pingping Hou (NKU: Nankai University)H-Index: 1
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Abstract This study examined the effects of emotional intelligence and emotional labor on job satisfaction in a moderated mediation model, which posits surface and deep acting strategies as mediators between emotional intelligence and job satisfaction and perceived organizational support as a moderator to the mediation effects. Based on a sample of 279 Chinese hotel employees, results showed that: 1) while deep acting partially mediated the effect of emotional intelligence on job satisfaction, s...
23 CitationsSource
#1Zihui Ma (UNLV: University of Nevada, Las Vegas)H-Index: 2
#2Hyun Jeong Kim (WSU: Washington State University)H-Index: 25
Last. Kang Hyun Shin (Ajou University)H-Index: 3
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This study examines emotional intelligence (EI) as an additional moderator in the interactive effect of customer-related social stressors (CSS) (demands) and job autonomy (control) on emotional exh...
5 CitationsSource
#1Azadeh Rezvani (UQ: University of Queensland)H-Index: 9
#2Rowena Barrett (QUT: Queensland University of Technology)H-Index: 16
Last. Pouria Khosravi (QUT: Queensland University of Technology)H-Index: 9
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Purpose: The purpose of the study is to enhance understanding of the relationships among team emotional intelligence (EI), trust in team, conflict in team and team performance. Design/methodology/approach: A sample of 389 team members from 84 project teams in large-scale construction projects was surveyed. Findings: Findings showed that team EI is positively associated with team performance. In addition, trust and conflict in the team mediate the association between team EI and team performance....
16 CitationsSource
#1Andrea Caputo (University of Lincoln)H-Index: 16
#2Giacomo Marzi (University of Lincoln)H-Index: 13
Last. Mario Silic (HSG: University of St. Gallen)H-Index: 12
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Purpose - The purpose of this study is to map the intellectual structure of conflict management studies by investigating the key themes, concepts and their relationships for the period 2007– 2017. The study updates the previous decade (1997-2006) investigation by Ma et al. (2008) to reflect the increased publication efforts in the field. Design/methodology/approach - Bibliometric analysis was used to trace the development path of the extant literature. The study included: activity indicators, su...
11 CitationsSource
#1Andrea Caputo (IBS: International Business School, Germany)H-Index: 16
#2Giacomo Marzi (IBS: International Business School, Germany)H-Index: 13
Last. Riccardo Rialti (UniFI: University of Florence)H-Index: 12
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Purpose The purpose of this study is to map the intellectual structure of the field of conflict management and the field of family business to the investigation of conflicts in family firms, with the aim of contributing to the further integration of knowledge between the two fields. Design/methodology/approach Family conflicts and work–family balance issues also received a lot of attention, yet studies in conflict management still seem to overlook a thorough investigation of conflict in family b...
49 CitationsSource
#1Hector R. Flores (CPP: California State Polytechnic University, Pomona)H-Index: 2
#2Xueting Jiang (NYIT: New York Institute of Technology)H-Index: 3
Last. Charles C. Manz (UMass: University of Massachusetts Amherst)H-Index: 56
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Purpose The aim of this paper is to present a model of the moderating role of emotional self-leadership on the cognitive conflict–affective conflict relationship and their effect on work team decision quality. Design/methodology/approach This paper draws upon extant theoretical and empirical research on the conflict, leadership and emotions literature works to argue for the role of emotional self-leadership as a boundary condition of the intra-team conflict–work team decision quality relationshi...
5 CitationsSource
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