Systematic literature review on emotional intelligence and conflict management

Published on Feb 1, 2021in Journal of Global Scholars of Marketing Science
· DOI :10.1080/21639159.2020.1808847
Michael Aswin Winardi (Griffith University), Catherine Prentice23
Estimated H-index: 23
(Griffith University),
Scott Keith W Weaven25
Estimated H-index: 25
(Griffith University)
Source
Abstract
A systematic literature review of 29 emotional intelligence (EI) studies was performed, to examine where the studies were undertaken and what were the outcomes. The study further provides insights ...
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Emotional intelligence (EI) can be defined as the ability to identify, express, understand, manage, and use emotions. EI has been shown to have an important impact on health, relationships, and wor...
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Abstract Drawing upon the conceptualisation of emotional intelligence and the theory of emotional contagion, this research examines the influence of employee emotional intelligence on job satisfaction, turnover intention, and customer response with a focus on the service encounter between casino dealers and gaming customers. The study was undertaken in 22 Macao casinos. Data were collected from both casino dealers and table games supervisors. The results show that emotional intelligence has a si...
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Team emotional intelligence is expected to have a significant impact on intrateam conflict and team effectiveness. However, to date, there has been a dearth of empirical evidence of this link. Taking a comprehensive approach, our study contributes to the literature on intrateam conflict and team emotional intelligence. Data collected from 79 teams in South Korean companies reveal that team emotional intelligence is negatively related to team process (i.e., task conflict and relationship conflict...
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Abstract This study aims to examine (1) the singular mediation effects of surface acting (SA), deep acting (DA), and job stress (JST) between EI and burnout, (2) the sequential mediation effects of SA–JST and DA–JST between emotional labor and burnout, and (3) the moderation effects of coping strategies in mitigating the effect of JST on burnout. The authors employed a mail survey and collected valid data from 344 hotel frontline employees to examine the theoretical model. One of the significant...
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