Improving Industry 4.0 through service science

Published on Jan 1, 2020in International Journal of Services Sciences
· DOI :10.1504/IJSSCI.2020.10035494
Agostinho da Silva3
Estimated H-index: 3
(Instituto Superior de Gestão),
Andreia Dionísio14
Estimated H-index: 14
(University of Évora),
Luís Coelho7
Estimated H-index: 7
(University of Évora)
Improving Industry 4.0 is a hot topic, once in a global study about that concept adoption, conducted by PWC (2016), 72% of the companies expected to be fully operating in Industry 4.0 mode in 2020. This research aims to conceptualise a theoretical methodology to compute value given to concerns of main stakeholders involved and assess the innovation outcomes throughout the service process when the operations shift to Industry 4.0. The literature review showed that service science (S-S) is an inter-disciplinary scientific field that combines organisation with technological knowledge, with a view into categorising, innovating and creating value for service-systems. As a conclusion, operationalising stakeholders' concerns into key concern indicators (KCI) has been developed in a conceptual and theoretical methodology supported by service science theory to compute value, given the concerns of multiple stakeholders involved in the interactions.
Cited By2
Abstract A movement to mobilize the Portuguese Ornamental (OS) sector to reduce waste and improve flexibility began in 2004. Boosted by R&D Mobilizing Projects in consortium and fostered by two of the Sustainable Development Goals (SDG9 and SDG12), this mobilization resulted in a new generation of technologies, concepts and innovative practices, matching the needs of Portuguese OS companies, stressing an integrated approach to European Competitiveness that should be fostered by a sustainable ind...
3 CitationsSource
#1Agostinho da SilvaH-Index: 3
#2Andreia Dionísio (University of Évora)H-Index: 14
Last. Luís Coelho (University of Évora)H-Index: 7
view all 3 authors...
Abstract During the downturn in demand in Engineering and Construction Architecture (AEC) activities registered in 2007, the Cluster of Mineral Resources of Portugal (CPMR) put into practice an initiative to boost the Ornamental Stone sector, based on incorporating lean thinking concepts, combined with techniques and technologies to make production processes more flexible. This was called the leanstone hornbook (LH). Since then, the LH has been adopted by several Portuguese Ornamental Stone (OS)...
3 CitationsSource