Review paper
Co-Creating New Directions for Service Robots in Hospitality and Tourism
Abstract
Research on the relationship between automation services and tourism has been rapidly growing in recent years and has led to a new service landscape where the role of robots is gaining both practical and research attention. This paper builds on previous reviews and undertakes a comprehensive analysis of the research literature to discuss opportunities and challenges presented by the use of service robots in hospitality and tourism. Management...
Paper Details
Title
Co-Creating New Directions for Service Robots in Hospitality and Tourism
Published Date
Jan 2, 2021
Journal
Volume
2
Issue
1
Pages
43 - 61
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Notes
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