Automated telephone message service for people with uncontrolled asthma or COPD

Patients with frequent exacerbations of airways disease have increased use of unscheduled healthcare visits. Telephone messaging is a novel way of using technology to enable remote consultation between a patient and clinician. Patients with uncontrolled asthma/COPD at risk of exacerbations were recruited to use an automated telephone messaging service to assess its impact on healthcare utilisation and acceptability. Patients were reviewed by a...