Effects of mobile instant messaging applications in the workplace

Despite the popularity of MIM applications in the workplace, little research has been done to understand the use of MIM applications at work. This initial study attempts to explore the effects of MIM on communication quality and Work‐Life‐Balance. Preliminary analysis from 166 participants indicated that the use of MIM did not compromise communication quality or Work‐Life‐Balance. Additionally, we also found that MIM applications facilitate...