Crisis communication

2019-20 coronavirus outbreak

Neuroscience

Public relations

Virology

Tourism

Severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2)

Outbreak

Environmental health

Business

Coronavirus disease 2019 (COVID-19)

Psychology

Social media

Political science

Crisis management

Risk communication

Infectious disease (medical specialty)

Medicine

Perception

Disease

Pathology

Current Issues in Tourism

Social media is an important element in disaster and health crisis related communication. This research reviews 10,132 online comments related to COVID-19 through automated and manual content analysis. The key themes are identified and discussed including dynamically changed tourists’ risk perception, the effects of tourism enterprises’ service quality in crisis, the quarantine issues in public health, the authenticity of media coverage, and racial discrimination. This research contributes to suggestions and insights for future research in the field of epidemic-induced tourism crisis.

Communication related health crisis on social media: a case of COVID-19 outbreak