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Original paper

How will service robots redefine leadership in hotel management? A Delphi approach

Volume: 32, Issue: 6, Pages: 2217 - 2237
Published: Apr 4, 2020
Abstract
Purpose Using the Delphi technique, this paper aims to investigate how human resource experts perceive service robots will impact leadership and human resource management in the hospitality industry. Design/methodology/approach A three-stage Delphi study with hotel industry human resource experts was conducted to identify the key trends and major challenges that will emerge in the next ten years and how leaders should deal with the challenges...
Paper Details
Title
How will service robots redefine leadership in hotel management? A Delphi approach
Published Date
Apr 4, 2020
Volume
32
Issue
6
Pages
2217 - 2237
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