Public service motivation- individual performance relationship: Does user orientation matter?

Many studies find positive associations between Public Service Motivation (PSM) and individual performance, but we know little about potential mediators and moderators. In this study, we test the mediating role of User Orientation (UO) - the motivation to benefit individual recipients of public services - and the moderating role of individual and work-related characteristics by collecting data from 618 teachers and 156 school principals working...