Nowadays consumers can easily connect with others who are pursuing similar goals via smart devices and mobile apps. This technology also enables them to compare how well they are doing relative to others in a variety of contexts, ranging from online gaming to losing weight to loyalty programs. This research investigates consumers’ motivation to achieve a goal when they compare themselves with a superior other who has already attained the goal. Building on the literature on social comparison, and...
Last. Emmyrose Khan(ODU: Old Dominion University)H-Index: 1
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It is unclear why customers perceive some salespeople to be helpful and others to be threatening. Salesperson stereotypes are often considered negative and threatening; however, salesperson stereotypes may also be positive and professional. Based on the concepts of stereotype threat and compound stereotyping, this research proposes that customers form opinions about the threat posed by specific salespeople based on: (1) the extent to which they feel threatened by stereotypical salespeople in an ...
Researchers have found that consumers abandon and avoid products when they feel threatened by the presence of dissimilar groups who also use the product. In this article, the authors propose a diff...
Last. Jennifer Argo(U of A: University of Alberta)H-Index: 26
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This research demonstrates that a consumer’s physical appearance—and, more specifically, his or her body size—predictably influences the product(s) that the consumer is recommended. Four studies conducted in both field and lab settings show that agents more frequently recommend round (vs. angular) shaped products to heavier targets, notably for products and categories in which body size is irrelevant (e.g., lamps and perfume). We attribute this to a combination of shape-congruency and trait-cong...
Last. Annika Wiecek(RWTH Aachen University)H-Index: 3
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While a rich body of research has examined the psychological costs and benefits of queuing, this research focuses on the customer currently using a retail service and examines how this customer is affected by lines forming at his or her back. Drawing on Social Impact Theory, we postulate that customers feel pressured by people waiting behind them and that this feeling of social pressure leads to more negative affective experiences, poorer participation in co-creation settings, and lower percepti...
Abstract Retail research has highlighted how the presence of others can affect consumers' brand evaluations, purchase intentions, and choice behavior. This field study investigated whether the presence (vs. absence) of peers and other consumers, respectively, could influence consumers' propensity to purchase popular brands (i.e., a market leader) within a given product category. Consumers at a supermarket were observed when standing in front of a spice shelf and their choices were analyzed as a ...
Abstract This study investigated whether variations in personality traits are related to board game usage patterns and attitudes, and whether such associations are expressed differently across countries that reflect different cultural orientations and values. A cross-sectional online survey was distributed among 486 Danes, Germans, and Americans, whose personalities were assessed through the NEO-FFI questionnaire. Participants also indicated their liking levels, attitudes, and playing frequency ...
#1Yookyung Park(College of Business Administration)H-Index: 2
#2Youjae Yi(College of Business Administration)H-Index: 40
Abstract The main purpose of this research is to investigate whether, why, and when givers and recipients perceive the value of a discounted gift differently. The studies provide convergent evidence that givers perceive discounted gifts as less valuable than regular-priced gifts whereas recipients do not perceive them as different. Givers' devaluation of the discounted gift is driven by their concern about the thoughtfulness of a gift. Moreover, the giver-recipient asymmetry is mitigated when th...
Abstract Disgust, social influence, and moral concern seem to play a pivotal role in insect consumption. Research examining these factors, particularly in the UK, is currently lacking. As a result, two studies were conducted to examine the perceived barriers and benefits of insect consumption, and how disgust can be counteracted. First, a cross-sectional study (N = 600) showed that disgust and moral concerns were unique predictors of individual’s willingness to consume insect products. Second, w...
This study aims to use the lens of the stereotype threat theory to explore older consumers’ age identity and experiences with service providers.,This study used semi-structured interviews with Australian consumers aged between 55 and 69. Data were examined using thematic analysis.,Older consumers justify a younger cognitive age by distancing themselves from the negative stereotypes associated with ageing and by associating themselves with attitudes and behaviours consistent with a younger age id...