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A Study on the Effect of Service Recovery through Mediating Customer Forgiveness on Customer Behavior Intention of Online Shopping Mall - Based On the SOR Model
Volume: 47, Issue: 3, Pages: 615 - 630
Published: Sep 27, 2019
Abstract
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Paper Details
Title
A Study on the Effect of Service Recovery through Mediating Customer Forgiveness on Customer Behavior Intention of Online Shopping Mall - Based On the SOR Model
Published Date
Sep 27, 2019
Volume
47
Issue
3
Pages
615 - 630
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