Original paper

Exploring different airport users’ service quality satisfaction between service providers and air travelers

Volume: 52, Pages: 101917 - 101917
Published: Jan 1, 2020
Abstract
This study investigates appropriate attributes— physical environment, outcome, and interactional quality—to measure users' satisfaction that influences airport users' satisfaction level. With these three attributes and users’ perspectives for air travelers and service providers, we generate a conceptual model of airport service quality and satisfaction. The findings indicate that different perceptions exist between airport service providers and...
Paper Details
Title
Exploring different airport users’ service quality satisfaction between service providers and air travelers
Published Date
Jan 1, 2020
Volume
52
Pages
101917 - 101917
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