Theorizing on Operational Excellence: A Capability-Based Approach

According to reports, two out of every three continuous improvement initiatives fail. Nevertheless, running operational excellence (OPEX) initiatives rank highly on top managers’ agendas. Within these initiatives, practitioners conduct diverse programmes (e.g., lean management, Six Sigma, total quality management, Kaizen) and use myriad tools (e.g., design of experiments, analysis of variance, statistical process control, Kano model). However,...