CHATBOT ACCEPTANCE IN HEALTHCARE: EXPLAINING USER ADOPTION OF CONVERSATIONAL AGENTS FOR DISEASE DIAGNOSIS
Published: Jan 1, 2019
Abstract
In this research, we develop a research model explaining the adoption of conversational agents for disease diagnosis. Healthcare is challenged by a parallel increasing demand for healthcare services and a decreasing supply of healthcare professionals. Mobile Health is proposed to overcome geographical, temporal, and organizational barriers of healthcare services. Conversational agents (CA), i.e. software programs that interact with users through...
Paper Details
Title
CHATBOT ACCEPTANCE IN HEALTHCARE: EXPLAINING USER ADOPTION OF CONVERSATIONAL AGENTS FOR DISEASE DIAGNOSIS
Published Date
Jan 1, 2019
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