How Patients Use a Patient Portal: An Institutional Case Study of Demographics and Usage Patterns

Given the widespread electronic health record adoption, there is increasing interest to leverage patient portals to improve care.To determine characteristics of patient portal users and the activities they accessed in the patient portal.We performed a retrospective analysis of patient portal usage at University of California, Los Angeles, Health from July 2014 to May 2015. A total dataset of 505,503 patients was compiled with 396,303 patients...