An Evaluation Model of Omni-channel Retail Logistics Service Integration Level

Published on Oct 24, 2018
· DOI :10.1145/3288155.3288187
Xixi Liu1
Estimated H-index: 1
 (Beijing Jiaotong University), Hongjie Lan1
Estimated H-index: 1
 (Beijing Jiaotong University), Guang Song1
Estimated H-index: 1
 (Beijing Jiaotong University)
Sources
Abstract
The era of Omni-Channel Retailing (OCR) is coming, but the commercial practice of OCR is in its infancy with relevant researches are also less. This paper analyzes the content of Omni-Channel Retail Logistics Service (OCRLS), clarifies the index system of the evaluation model of OCRLS integration level, and empowers the indicators. Finally, evaluate the capabilities of OCRLS of 112 well-known retail enterprises through the model while analyze the current status of the OCRLS integration in China. The results show that at present most companies in China do not pay enough attention to physical store logistics services and reverse logistics services, but most companies are aware of the arrival of the Omni-channel era and are in the process of integrating all channels and integrating logistics services.
📖 Papers frequently viewed together
2011Logistics Engineering and Management
1 Author (Li Jing)
2011Logistics Technology
1 Author (Xie Sheng-tao)
2014
4 Authors (Jie Zhu, ..., Chun-Lin Zhang)
References7
Newest
Jul 30, 2015·Rapid Communications in Mass Spectrometry2.42
#1Shasha Zhang (CAS: Chinese Academy of Sciences)H-Index: 16
#2Yunting Fang (CAS: Chinese Academy of Sciences)H-Index: 32
Last. Dan Xi (CAS: Chinese Academy of Sciences)H-Index: 7
view all 3 authors...
Rationale There are several preparation methods for the measurement of the nitrogen (N) isotopic composition of ammonium (NH4+) in different types of samples (freshwater, saltwater and soil extracts). The diffusion method is the most popular and it involves NH4+ in solutions being released under alkaline conditions and then immediately trapped by an acidified filter. However, the traditional preparation is designed for samples with large volume and relatively high N concentrations. The performan...
Source
Jul 3, 2015·International Journal of Production Research8.57
#1Zhaolin Li (USYD: University of Sydney)H-Index: 11
#2Qiang Lu (USYD: University of Sydney)H-Index: 7
Last. Masoud Talebian (University of Newcastle)H-Index: 5
view all 3 authors...
The popularity of online retailing has created great opportunities and challenges for retailers. A key challenge faced by many retailers is the choice between the clicks, the bricks-and-mortar, and the bricks-and-clicks strategies. In this paper, we develop a comprehensive framework for selecting the appropriate distribution channel given assortment, logistics and consumer characteristics. Under the traditional bricks-and-mortar retail model, the retailer displays and sells the assortment in a p...
Source
Feb 1, 2015·Industrial Marketing Management6.96
#1G. Zhao (Xi'an Jiaotong University)H-Index: 3
#2Taiwen Feng (NPU: Northwestern Polytechnical University)H-Index: 21
Last. Dan Wang (Monash University)H-Index: 16
view all 3 authors...
Abstract While most studies argue that supply chain integration (SCI) has positive effect on financial performance, some literature cautions that SCI may impair financial performance under certain conditions. Our research extends this research stream by considering the adverse effect of SCI. In this study, we examine how supplier integration, internal integration and customer integration contribute to or impede firms’ financial performance and investigate the complementary roles of top managemen...
Source
#1Noora KinnunenH-Index: 1
Oct 12, 2012·International Journal of Operations & Production Management6.63
#1David Bennett (Northumbria University)H-Index: 5
#2Florian Klug (Munich University of Applied Sciences)H-Index: 6
Purpose – In recent decades the automotive industry has established a variety of new forms of logistics integration between automobile assemblers and their suppliers, in particular those in the first tier. The purpose of this paper is to outline which form of logistics integration original equipment manufacturer (OEM) assembly plants use to link up with proximate suppliers, and to classify and compare different types of logistics supplier integration.Design/methodology/approach – The data and in...
Source
May 18, 2012·The International Journal of Logistics Management5.66
#1Ting He (HIT: Harbin Institute of Technology)H-Index: 5
#2William Ho (Aston University)H-Index: 30
Last. Xiaofei XuH-Index: 1
view all 4 authors...
Purpose – The purpose of this research is to develop a holistic approach to maximize the customer service level while minimizing the logistics cost by using an integrated multiple criteria decision making (MCDM) method for the contemporary transshipment problem. Unlike the prevalent optimization techniques, this paper proposes an integrated approach which considers both quantitative and qualitative factors in order to maximize the benefits of service deliverers and customers under uncertain envi...
Source
1
Cited By0
Newest
#1Santiago Iglesias-Pradas (UPM: Technical University of Madrid)H-Index: 11
#2Emiliano Acquila-Natale (UPM: Technical University of Madrid)H-Index: 6
Last. Laura Del-Río-Carazo (UPM: Technical University of Madrid)
view all 3 authors...
Accelerated by the COVID-19 pandemic, the long-anticipated digital transformation of traditional retail has become the new reality. Retailers are responding to changes in consumers’ shopping behavi...
Source
1
This website uses cookies.
We use cookies to improve your online experience. By continuing to use our website we assume you agree to the placement of these cookies.
To learn more, you can find in our Privacy Policy.