Transforming the communication between citizens and government through AI-guided chatbots

Volume: 36, Issue: 2, Pages: 358 - 367
Published: Apr 1, 2019
Abstract
Driven by ‘success stories’ reported by private sector firms, government agencies have also started adopting various Artificial Intelligence (AI) technologies in diverse domains (e.g. health, taxation, and education); however, extensive research is required in order to exploit the full potential of AI in the public sector, and leverage various AI technologies to address important problems/needs. This paper makes a contribution in this direction:...
Paper Details
Title
Transforming the communication between citizens and government through AI-guided chatbots
Published Date
Apr 1, 2019
Volume
36
Issue
2
Pages
358 - 367
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