Review paper
Service-oriented high-performance work systems and service-oriented behaviours in public organizations: the mediating role of work engagement
Abstract
Service orientation in the HRM system is a lever for public employees to serve the public even beyond their work roles. Our research seeks to understand how work engagement links service-oriented high-performance work systems (HPWSs) to public employees’ service-oriented behaviours. Employees and their managers from public legal service agencies in the Vietnamese context were recruited as participants in our research project. The research...
Paper Details
Title
Service-oriented high-performance work systems and service-oriented behaviours in public organizations: the mediating role of work engagement
Published Date
Oct 11, 2018
Journal
Volume
21
Issue
6
Pages
789 - 816
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