Beyond “implementation”: digital health innovation and service design

Volume: 1, Issue: 1
Published: Sep 20, 2018
Abstract
Digital tools have shown great potential to enhance health services’ capacity to achieve the goals of the triple aim (enhance patient experience, improve health outcomes, and control or reduce costs), but their actual impact remains variable. In this commentary, we suggest that shifting from a perspective focused on “implementing” new digital tools in health care settings toward one focused on “service design” will help teams execute more...
Paper Details
Title
Beyond “implementation”: digital health innovation and service design
Published Date
Sep 20, 2018
Volume
1
Issue
1
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