Employee engagement

Engineering

Communication

Biology

Social psychology

Public relations

Psychological resilience

Tourism

Hospitality industry

Work engagement

Paleontology

Mechanical engineering

Thermodynamics

Physics

Test (biology)

Psychology

Applied psychology

Hospitality

Political science

Work (physics)

Abusive supervision

Sociology

Resilience (materials science)

Workplace bullying

Affect (linguistics)

Agency (philosophy)

Social science

Tourism Management

This study explores the impact of travel agency employees' resilience on their intention to leave and work engagement, and simultaneously examines whether abusive supervision moderates the aforementioned relationships. There is a clear research gap on this subject in the tourism and hospitality literature regarding the moderating affects of abusive supervision on the relationships between resilience, intention to leave and work engagement. The survey was conducted in 18 travel agencies in Taiwan. Of the returned samples, 459 questionnaires were complete. Multiple regression analyses are used to test the four hypotheses of this study. The results indicate that travel agency employees' resilience can reduce their intention to leave and enhance their work engagement. Also, abusive supervision has a moderating affect on the relationship between resilience and intention to leave. Implications for managers of travel agency, theoretical contribution of the paper and suggestions for future research regarding travel agency employees are discussed.

Engage or quit? The moderating role of abusive supervision between resilience, intention to leave and work engagement