Business

Service (business)

Mathematics

Domain (mathematical analysis)

Knowledge management

Web 2.0

World Wide Web

Service provider

Marketing

Mathematical analysis

Mashup

Programming language

Computer science

Web service

Collective intelligence

Application programming interface

Sustainability

With the recent advances of information and communication technology, people communicate with each other through online communities or social networking services, such as PatientsLikeMe and Facebook. One of the key challenges in aspects of providing sustainable situation-aware services is how to utilize peoples’ experiences shared as reusable social-intelligence. If domain-specific collective intelligence is well constructed, the knowledge usages can be extended to situation-awareness-based personal situation understanding, and sustainable recommendation services with user intent. In this paper, we introduce a sustainable situation-awareness supporting framework based on text-mining techniques and a domain-specific knowledge model, the so-called Service Quality Model for Hospitals (SQM-H). Different from obtaining sustainable contexts from heterogeneous sensors surrounding users, it aggregates SQM-H based service-specific knowledge from online health communities. Our framework includes a set of components: data aggregation, text-mining, service quality analysis, and open Application Programming Interface (APIs) for recommendation services. Those components have been designed to deal with users’ immediate request, providing service quality related information reflected in collective intelligence and analyzed information based on that along with the SQM-H. As a proof of concept, we implemented a prototype system which interacts with users through smartphone user interface. Our framework supports qualitative and quantitative information based on SQM-H and statistical analyses for the given user queries. Through the implementation and user tests, we confirmed an increased knowledge support for decision-making and an easy mashup with provided Open APIs. We believe that the suggested situation-awareness supporting framework can be applied to numerous sustainable applications related to healthcare and wellness domain areas if domain-specific knowledge models are redesigned.

Sustainable Situation-Aware Recommendation Services with Collective Intelligence