Omni-channel logistics special issue

Published on May 1, 2018in International Journal of Physical Distribution & Logistics Management6.309
· DOI :10.1108/IJPDLM-05-2018-361
Soroosh Saghiri11
Estimated H-index: 11
(Cranfield University),
Mike Bernon9
Estimated H-index: 9
(Cranfield University)
+ 1 AuthorsRichard D. Wilding19
Estimated H-index: 19
(Cranfield University)
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Abstract
đź“– Papers frequently viewed together
2016
References10
Newest
#1Marco Melacini (Polytechnic University of Milan)H-Index: 20
#2Sara PerottiH-Index: 18
Last. Elena Tappia (Polytechnic University of Milan)H-Index: 10
view all 4 authors...
Given the progressive growth of e-commerce sales and the rising interest in omni-channel (OC) retailing amongst academics and practitioners, the purpose of this paper is to provide an up-to-date literature review on the logistics involved when moving towards OC retailing. Specifically, we have examined the main issues relating to e-fulfilment and distribution, highlighting how the topic has been developed over time, and identifying the most promising research streams for the near future.,A syste...
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#1Roy LarkeH-Index: 10
#2Mark Kilgour (University of Waikato)H-Index: 9
Last. Huw O’Connor (University of Waikato)H-Index: 3
view all 3 authors...
Purpose The purpose of this paper is to provide an analysis of a major retailer’s transition to omnichannel retailing (OCR) from an existing multichannel retailing (MCR) base. Using the illustrative case of Seven & I (S&I) Holdings, the paper positions OCR in terms of its goal to provide added customer value through a seamless brand experience. Design/methodology/approach The research uses a case study methodology, based on a series of in-depth interviews. Executives at S&I were interviewed as t...
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#1Gino Marchet (Polytechnic University of Milan)H-Index: 19
#2Marco Melacini (Polytechnic University of Milan)H-Index: 20
Last. Elena Tappia (Polytechnic University of Milan)H-Index: 10
view all 5 authors...
Purpose Companies are currently moving from multi-channel strategies to offer their customers an omni-channel (OC) experience. So far, OC research has been mainly tackled from a sales-based view, with numerous operational challenges to be fully investigated yet. The purpose of this paper is to investigate how companies set the logistics variables in their OC management strategy and the business logistics models currently most adopted. Design/methodology/approach A two-step methodology was adopte...
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#1Erdem Galipoglu (University of Bremen)H-Index: 3
#2Herbert Kotzab (UUM: Universiti Utara Malaysia)H-Index: 34
Last. Jens Pöppelbuß (RUB: Ruhr University Bochum)H-Index: 14
view all 5 authors...
Purpose The purpose of this paper is twofold: to identify, evaluate and structure the research that focusses on omni-channel retailing from the perspective of logistics and supply chain management; and to reveal the intellectual foundation of omni-channel retailing research. Design/methodology/approach The paper applies a multi-method approach by conducting a content-analysis-based literature review of 70 academic papers. Based on the reference lists of these papers, the authors performed a cita...
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#1Johannes Wollenburg (CUA: The Catholic University of America)H-Index: 4
#2Alexander HĂĽbner (University of Luxembourg)H-Index: 16
Last. Alexander Trautrims (University of Nottingham)H-Index: 11
view all 4 authors...
Purpose The advent of grocery sales through online channels necessitates that bricks-and-mortar retailers redefine their logistics networks if they want to compete online. Because the general understanding of such bricks-and-clicks logistics systems for grocery is still limited, the purpose of this paper is to analyze the internal logistics networks used to serve customers across channels by means of an exploratory study with retailers from different contexts. Design/methodology/approach A total...
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#1Soroosh Saghiri (Cranfield University)H-Index: 11
#2Richard D. Wilding (Cranfield University)H-Index: 19
Last. Michael Bourlakis (Cranfield University)H-Index: 30
view all 4 authors...
The omni-channel, as an emerging trend in retail, aims to coordinate processes and technologies across supply and sales channels. The evolution of this concept is still nascent. This paper develops a conceptual framework for omni-channel systems, configured by three dimensions of channel stage, channel type and channel agent. Integration and visibility are also explored and discussed as the main enablers, which support the implementation of omni-channel framework.
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#1Rafay Ishfaq (AU: Auburn University)H-Index: 9
#2C. Clifford Defee (AU: Auburn University)H-Index: 13
Last. Uzma Raja (UA: University of Alabama)H-Index: 8
view all 4 authors...
Purpose – The purpose of this paper is to identify the realignment of the physical distribution process for store-based retailers in their efforts to integrate the online channel into their business model. Multiple attributes of the physical distribution process are evaluated to identify associations with order fulfillment methods adopted by omni-channel retailers. Design/methodology/approach – A multi-method approach is used which includes qualitative evaluation of 50 interviews of supply chain...
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#1Carlos Mena (MSU: Michigan State University)H-Index: 30
#2Michael Bourlakis (Cranfield University)H-Index: 30
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#1Alexander HĂĽbner (CUA: The Catholic University of America)H-Index: 16
#2Johannes Wollenburg (CUA: The Catholic University of America)H-Index: 4
Last. Andreas Holzapfel (CUA: The Catholic University of America)H-Index: 6
view all 3 authors...
Purpose – Online retailing changes all retail systems significantly. The growing importance of online sales requires the creation of new fulfillment models. The purpose of this paper is to investigate how retailers develop from separate multi-channel (MC) to integrated omni-channel (OC) fulfillment. OC retailing has an integrated perspective, with seamless interactions between online and bricks-and-mortar channels. Design/methodology/approach – More than 60 internationally active retailers and e...
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#1Mike Bernon (Cranfield University)H-Index: 9
#2John Cullen (University of Sheffield)H-Index: 28
Last. Jonathan Gorst (SHU: Sheffield Hallam University)H-Index: 4
view all 3 authors...
Purpose – With the rapid growth of consumer sales being fulfilled through omni-channel retailing, the purpose of this paper is to explore the subsequent impact on the levels of consumer retail returns experienced through online sales and the emergent returns management strategies being affected by retailers in relation to network configuration and returns management processes. Design/methodology/approach – The authors uses a mixed methods approach from an interpretive perspective. It is appropri...
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Cited By16
Newest
#1Nisreen AmeenH-Index: 10
#2Ali TarhiniH-Index: 43
Last. Nnamdi O. MadichieH-Index: 15
view all 4 authors...
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#1Sara Momen (UT: University of Tehran)H-Index: 1
#2S. Ali Torabi (UT: University of Tehran)H-Index: 22
Abstract Omni-channel (OC) retailing strategy provides consumers with seamless shopping experience by integrating different sales channels. In this study, we formulate a price and delivery lead time (DLT) dependent demand function for an omni-channel retailer (OCR) that provides integrated fulfillment services including buy-online-pick-up-in-store (BOPS) and order-in-store-deliver-to-home (OSDH) services. To investigate the extent of OC retailing success and its effects on the pre-existing retai...
Source
#1Tun-I Hu (UniTS: University of Trieste)H-Index: 1
#2Andrea Tracogna (UniTS: University of Trieste)H-Index: 6
This article aims at analysing the empirical categories and the main determinants of channel choices in the contractualized individual services category, with particular reference to multichannel search patterns and webrooming behaviours, whereby customers search online but purchase offline (namely, at the service provider’s premises). Based on an international survey of motor insurance customers, a set of hypotheses on the determinants of customers’ shopping journeys, inclusive of search and pu...
Source
#1Mitxel CotareloH-Index: 1
#2Teresa FayosH-Index: 5
Last. Alejandro MolláH-Index: 8
view all 4 authors...
Omni-channel retailing consists of the complete alignment of the different channels and touchpoints that generate a seamless experience for consumers, allowing them to move freely through all channels. The consumer’s perception of a seamless and consistent omni-channel experience is called intensity. This study reveals that this intensity in the shopping experience can offer value to consumers, and that intensity and shopping value also influence satisfaction and loyalty. We propose a relationsh...
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#1Rafay Ishfaq (AU: Auburn University)H-Index: 9
#2Beth Davis-Sramek (AU: Auburn University)H-Index: 15
Last. Brian J Gibson (AU: Auburn University)H-Index: 17
view all 3 authors...
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Abstract The integration of technology in business strategy increases the complexity of marketing communications and urges the need for advanced marketing performance analytics. Rapid advancements in marketing attribution methods created gaps in the systematic description of the methods and explanation of their capabilities. This paper contrasts theoretically elaborated facilitators and the capabilities of data-driven analytics against the empirically identified classes of marketing attribution....
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Source
#1Ludivine Chaze-Magnan (UGA: University of Grenoble)H-Index: 1
#2Émilie Hoareau (UGA: University of Grenoble)H-Index: 2
Last. Blandine Ageron (UGA: University of Grenoble)H-Index: 9
view all 3 authors...
Les nombreux defis que doit relever la supply chain (SC) induisent une evolution des metiers, missions et competences associes. Dans ce contexte, cette recherche prolonge et enrichit la seule etude longitudinale menee en France sur les competences en logistique et SCM ( ; ) par une enquete menee en 2018 aupres de 156 supply chain (SC) managers. Les resultats confirment l’importance des competences humaines, indiquent une evolution par rapport aux precedentes etudes et soulignent l’existence d’un...
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The purpose of this research is to provide a theoretical explanation of the strategic and structural changes occurring in US omnichannel retail supply chains. Using longitudinal data, the research documents transitions in retailers' supply chain strategies, specifically related to the order fulfillment process. It further offers explanation for how and why these transitions occurred.,This research uses a process theory lens to explain the business model transformation of the omnichannel order fu...
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