Original paper
Business process innovation on quality and supply chains
Abstract
Purpose The purpose of this paper is to assess the role of business process innovation on the relationship between social quality management (SQM) and supply chain performance. To address this issue, this paper distinguishes SQM from soft quality management. This paper further refines the impact of two levels of business process innovation (radical vs incremental) on this relationship. Design/methodology/approach Data were collected through a...
Paper Details
Title
Business process innovation on quality and supply chains
Published Date
Jun 4, 2018
Volume
24
Issue
3
Pages
635 - 651
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