Context of Use: The Final Frontier in the Practice of User-Centered Design?

User-centered design (UCD) practitioners in industrial context are often faced with multilevel factors that hinder their effort to involve users in the context of use, and so meet one of the core UCD principles. Seen the heterogeneous and dynamic context of mobile system use, applying this principle becomes more challenging. Based on in-depth interviews with various mobile practitioners in Finland and the Netherlands, we explore the core factors...