Measuring patient trust in telemedicine services: Development of a survey instrument and its validation for an anticoagulation web-service

For many eServices, end-user trust is a crucial prerequisite for use. For the telemedicine context however, knowledge about the coming about and measurement of end-user trust is scarce.To develop and validate the PAtient Trust Assessment Tool (PATAT): a survey instrument to quantitatively assess patient trust in a telemedicine service.Informed by focus groups, we developed a survey that includes measurement scales for the following factors:...