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An Evaluation of the Servqual Scales in a Retailing Setting | Performance Analytics | Scinapse
Original Paper
An Evaluation of the Servqual Scales in a Retailing Setting
David W. Finn
8
,
Charles W. Lamb
26
ACR North American Advances
Jan 1, 1991
Published
212
Citations
0
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Research Topics
computerized adaptive
general psychology
predictive validity
multidimensional scaling
measurement equivalence
theoretic approach
kano model
evaluation index
en el estudio
Paper Details
Title
An Evaluation of the Servqual Scales in a Retailing Setting
Published
Jan 1, 1991
Journal
ACR North American Advances