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An Evaluation of the Servqual Scales in a Retailing Setting
David W. Finn
7
,
Charles W. Lamb
19
View all 2 authors
ACR North American Advances
Published
: Jan 1, 1991
173
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Marketing
Service (business)
SERVQUAL
Business
Service quality
Advertising
Psychology
Paper Details
Title
An Evaluation of the Servqual Scales in a Retailing Setting
Published Date
Jan 1, 1991
Journal
ACR North American Advances
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