Empirical Research on the Relationship between Organizational Justice and Emotional Labor Strategies
Abstract
Emotional labor is a universal phenomenon in service area,which has important effect on service employee or organizational performance.We introduce organizational justice theory to emotional labor's research area and discuss what effect four-dimensional structure of organizational justice has on three strategies of emotional labor.Through the investigation of 213service industries' employee and data analysis,the results show that:procedural...
Paper Details
Title
Empirical Research on the Relationship between Organizational Justice and Emotional Labor Strategies
Published Date
Jan 1, 2013
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