The Search for Knowledge Management Success

Defining when a knowledge management (KM) project or initiative is successful is difficult. Jennex, Smolnik, and Croasdell propose that KM success is measured in four dimensions: impact on business processes, impact on KM strategy, leadership/management support, and knowledge content. This study proposes a set of measures that operationalizes these four dimensions. A survey explores the extent to which these measures are observed in specific KM...