Original paper
Choice-Based Demand Management and Vehicle Routing in E-Fulfillment
Abstract
Attended home delivery services face the challenge of providing narrow delivery time slots to ensure customer satisfaction, while keeping the significant delivery costs under control. To that end, a firm can try to influence customers when they are booking their delivery time slot so as to steer them toward choosing slots that are expected to result in cost-effective schedules. We estimate a multinomial logit customer choice model from historic...
Paper Details
Title
Choice-Based Demand Management and Vehicle Routing in E-Fulfillment
Published Date
May 1, 2016
Journal
Volume
50
Issue
2
Pages
473 - 488
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Notes
History