In Search of Negativity Bias: An Empirical Study of Perceived Helpfulness of Online Reviews
Abstract
A basic tenet of psychology is that the psychological effects of negative information outweigh those of positive information. Three empirical studies show that the negativity bias can be attenuated or even reversed in the context of electronic word of mouth (eWoM). The first study analyzes a large sample of customer reviews collected from Amazon.com and concludes that negative reviews are no more helpful than positive ones when controlling for...
Paper Details
Title
In Search of Negativity Bias: An Empirical Study of Perceived Helpfulness of Online Reviews
Published Date
Oct 6, 2013
Journal
Volume
30
Issue
11
Pages
971 - 984
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